Infrastructure for intelligent automation

We build the AI systems that run the work your team shouldn’t.

Operandi builds and runs AI automation for B2B teams across Benelux and DACH: inbound email, prospecting, knowledge assistants, content, reporting. Plugged into the tools you already use, paying for itself in weeks not quarters.

Book a free automation audit See what we’ve built

No commitment · 30-minute call · Estimated time and cost savings

  • 9,300+ executions audited before we rebuilt a client inbound pipeline

  • 83.3% correct end-to-end action on a 174-case golden set

  • At-most-once delivery across 26 automated send points

  • Human escalation with full context, always

What we build

Six things your team stops doing by hand.

Inbound communication

Email and chat classified, drafted and answered at volume.

Prospecting & qualification

Targeted outreach that qualifies leads 24/7 before your team talks to them.

Knowledge assistants

RAG chatbots over your documents, on web, WhatsApp and email.

Content & proposals

On-brand content and proposals drafted in your voice.

Operations & reporting

Documents processed, systems synced, reports generated on schedule.

Performance marketing

Paid and organic growth measured in pipeline, not vanity metrics.

Selected work

Real systems, in production, with numbers we can trace.

Every figure below comes from an audit trail, an execution log or a delivered report. Anonymised by sector. Nothing rounded up.

Inbound communication

A German industrial print group

500+ inbound emails a week, classified and drafted before anyone opens the inbox.

500+
emails a week auto-classified and drafted
Execution funnel, 8-day window
83.3%
correct end-to-end action on a 174-case golden set
Blind evaluation
69%
of week-one drafts approved without edits (31 of 45)
Client feedback, week one

We audited 9,300+ historical executions, built a golden set, then cut over with a rehearsed rollback. A blind judge scored the rebuild 26 to 0 against the old system.

Knowledge assistant (RAG)

A German home-security manufacturer

One assistant answering customers across web, WhatsApp and email, grounded in the manufacturer’s own documentation.

112
documents and videos indexed (63 PDF, 48 video)
Knowledge-base audit
95%
pass rate on the 22-case evaluation suite that runs before every release
Pre-deploy eval
109
real escalation cases replayed to test the guardrails before go-live
Escalation replay

Retrieval is reranked and thresholded. Human handoff carries the full conversation context. Zero regressions after recalibration.

Prospecting & qualification

Operandi’s own outreach product

5,900+ targeted invitations, one safety gate, zero messages sent twice.

5,900+
invitations sent, 1,300+ accepted across live campaigns
Unipile, aggregate
40%
peak acceptance rate on the best-performing campaign
Single campaign
300+
conversations handled by AI, then handed to a human
Pipeline
1,065 invited
372 accepted
250 connected
191 replied

One campaign, measured end to end.

26 send points sit behind a single safety gate with at-most-once delivery and a full audit trail. A daily reconciler checks the provider, not the database, before anything goes out.

See the product
Performance marketing

SME clients in Spain and Germany

80,000 EUR in contracts from under 300 EUR a month in ad spend.

80,000
EUR in contracts generated over six months of campaigns
Public case
<300
EUR a month in ad spend that produced it
Public case
250
qualified clicks in the first 28 days after a technical SEO rollout
Search Console
281 URLs audited
17 priority keywords
4,330 searches a month targeted

Technical SEO baseline for a German components manufacturer.

Small budgets, measured hard: every campaign is built to be judged in contracts and pipeline, not clicks. Organic and paid run on the same discipline.

How we build

The boring engineering is the differentiator.

Anyone can wire an API to an LLM. Keeping it correct in production is the job.

Idempotency and at-most-once delivery

Every message goes out once. Retries and overlapping runs cannot double-send.

Golden sets and evaluation on every deploy

We measure correctness against real cases before a change reaches production.

Human escalation with full context

When the system is unsure, a person takes over with the whole history attached.

Full audit trail

Every decision the system makes leaves a record you can query.

Private and hybrid deployment

On your infrastructure when the data cannot leave it.

GDPR by design

Data minimisation and compliance built in, not bolted on.

The agents behind the work

Deploy one agent, or connect them into one system.

Prospection, communication, content and operations. Each solves a bottleneck on its own. Together they run the operational spine of a B2B team.

AI Prospection Agent

Finds and researches your ideal prospects, engages them in natural conversation and hands qualified leads to your sales team.

Learn more

AI Content & Proposal Agent

Drafts proposals, tender responses and marketing content in your voice, consistent, on-brand and ready in a fraction of the time.

Learn more

AI Communication Agent

Answers high volumes of inbound email and chat, handles scheduling and follow-ups, and escalates the complex cases to your team.

Learn more

AI Operations Agent

Processes documents, generates reports and keeps your systems in sync, repetitive admin work runs itself in the background.

Learn more
Growth product

Authority Engine, our LinkedIn growth system

ICP targeting, weekly authority content and AI prospecting, connected into one pipeline with attribution you can take to leadership.

Explore the engine

Where to start

A free automation audit. No obligation, just clarity.

We look at your workflows and tell you where automation pays off first, with estimated time and cost savings. If it doesn’t pay off, we tell you that too.

Book your free audit
  • An analysis of your workflows and bottlenecks
  • The automation opportunities, with estimated savings
  • A roadmap prioritised by impact and effort
  • A technical feasibility check on your existing stack
  • A clear timeline and the investment required

Frequently asked questions

Straight answers to the questions we hear most.

How fast will we see results?

Most clients measure clear improvements within 2-4 weeks of going live. Simple automations such as email responses can be live in days; complex multi-system integrations typically take 4-6 weeks. Your free audit includes a specific timeline for your case.

Can you automate WhatsApp?

Yes. We build on the official WhatsApp Business API: automated responses, lead qualification, common queries and smart routing to your team, compliant with WhatsApp’s business policies and in a natural, conversational tone.

Do AI agents replace our team?

No. The agents take over repetitive, high-volume tasks so your people can focus on judgment work: closing deals, solving hard problems, building relationships. Think of it as giving every team member an assistant for the routine part of their day.

Which tools can you integrate with?

Most of the modern business stack: CRMs (Salesforce, HubSpot, Pipedrive), communication platforms (Slack, Teams, WhatsApp, email), project tools (Asana, Monday, Jira) and custom APIs. If you use it, we can very likely connect to it, we assess your stack during the audit.

Can we start small and scale later?

That’s exactly what we recommend. Start with one high-impact process, often lead qualification or email automation, prove the value, then expand to content, operations and beyond. It keeps risk low and builds confidence fast.

How do you handle privacy and sensitive data?

Security is part of the design, not an add-on: private deployment options where your data never leaves your infrastructure, role-based access, encryption at rest and in transit, and GDPR compliance. We sign NDAs and data processing agreements where needed.

What exactly do we get in the free audit?

Five things: an analysis of your current workflows and bottlenecks, the automation opportunities with estimated savings, a roadmap prioritised by impact and effort, a technical feasibility check for your tools, and a clear timeline with the investment required. No obligation, just clarity.

The bottleneck won’t clear itself

Your team is compensating manually for work a system should be doing.

Book the audit. We map where automation pays off in your operation, with estimated time and cost savings.

Book your free automation audit

A 30-minute call, no obligation. We map your workflows and show you exactly where automation pays off in your operation.

Request the audit

We reply within one business day.

Prefer to see it live?

Message us on WhatsApp and experience an AI agent first-hand – the same technology we deploy for customer conversations. No forms, no slides, just a live demo in your pocket.

Get a WhatsApp demo

Or email us directly: info@operandiconsultancy.com